ZIVZO, LLC SERVICE AGREEMENT TERMS & CONDITIONS
Last Updated on March 26, 2022
Welcome to the “ZivZo, LLC website& (the “Website”). The terms “we”, “us”, “our”, and “ZivZo, LLC” refers to ZivZo, LLC, a Proprietorship company organized under the laws of the State of India, and its subsidiaries and assigns. The term “you”, “yourself”, and “Purchaser” refers to the individual and all legal entities associated with the individual, who views this Website and/or purchases the services and products offered by the Website. This Website and all services and products you may purchase from us are conditioned on your acceptance of the terms and conditions set forth below, without modification (the “Agreement”). By clicking the acceptance box and/or making payment, you are accepting and agreeing to these terms and conditions, and you are creating a contract that is legally binding and enforceable between us and you in a court of law. Therefore, you should read this Agreement carefully. By accessing the information included in this Website, you agree you will use this Website in accordance with this Agreement. We retain the right, at our sole discretion, to deny access to anyone to this website and the services and products we offer, without reason, including, without limitation, for violation of this Agreement. If you do not agree with all of the provisions outlined in this Agreement, you should not continue to view this Website, and you should not purchase any service or product from this Website. We recommend that you return to this page periodically to review the current version of this Agreement. We reserve the right at any time, and without notice, to modify this Agreement, in which case your continued access to this Terms and Conditions Agreement will keep you up to date with the latest version, and your continued use or access of the Website constitutes acceptance of any modified Agreement. All changes to this Terms and Conditions Agreement will be sent via email.
ATTENTION: By demonstrating your consent to these Terms and Conditions, you are potentially giving up substantial legal rights concerning the raw files and related footage generated as part of ZivZo, LLC’s services (collectively, the “Raw Materials”). Unless you elect to purchase such Raw Materials as described in Section 7, below, ZivZo, LLC will retain full rights to the Raw Materials and shall have the absolute and unconditional right to publicize and commercially exploit your likeness, photographs, and other personal characteristics as they appear in the Raw Materials. To the fullest extent permitted by applicable law, you hereby agree to waive any and all legal and equitable rights relating to all liabilities, claims, demands, actions, suits, damages, and expenses arising out of ZivZo, LLC’s use of the Raw Materials, or any such use by ZivZo, LLC’ affiliates, contractors, or other related third parties, including, but not limited to, claims for copyright or trademark infringement, infringement of moral rights, libel, defamation, invasion of any rights of privacy (including intrusion, false light, public disclosure of private facts, and misappropriation of name or likeness), violation of rights of publicity, physical or emotional injury or distress, or any similar claim or cause of action in tort, contract, or any other legal theory (collectively, "Claims"). THIS AGREEMENT PROVIDES US WITH YOUR ABSOLUTE AND UNCONDITIONAL CONSENT, WAIVER, AND RELEASE OF LIABILITY, ALLOWING US TO PUBLICIZE AND COMMERCIALLY EXPLOIT YOUR NAME, LIKENESS, AND OTHER PERSONAL CHARACTERISTICS AND PRIVATE INFORMATION AS SET OUT ABOVE. BY AGREEING TO THESE TERMS & CONDITIONS, YOU UNDERSTAND THAT YOU ARE POTENTIALLY GIVING UP SUBSTANTIAL LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE ZIVZO, LLC, PROPRIETORSHIP.
2. The content and information on this Website,
as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, or re-sell any information, software, products, or services obtained from or through this Website. You further agree not to use this Website for any illicit or illegal purposes.
3. You acknowledge and agree to the following:
(i) that all of the information you provide to us is true, accurate, current, and complete; (ii) that you will not access, monitor, or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; (iii) that you will not incorporate any part of this Website into any other website without our prior written consent; (iv) that you will not take any action which could, in our sole opinion, impose an unreasonable load on our bandwidth; (v) you hereby acknowledge and agree that the products and services we provide to you are for business purposes only and that, by their very nature, business endeavors are subject to failure due to events and circumstances beyond our control.
Our prices can change at any time. ZivZo, LLC is not responsible for any copyright issues that may result. ZivZo, LLC reserves the right to refuse any content deemed inappropriate or unacceptable. ZivZo, LLC cannot predict or guarantee the approval of CLIENT’s creative content on Facebook or Amazon. ZivZo, LLC can only suggest and make revisions according to Facebook's & Amazon's ever-changing compliance policy found here: Facebook Ad Policies, Amazon A+ Content Policies, Amazon Sponsored Ad Policies If CLIENT's creative asset(s) does not get approved, ZivZo, LLC will make the necessary revisions via editing to get it approved. ZivZo, LLC is not a performance marketing agency. ZivZo, LLC is not responsible for the performance of the creative asset(s) content once produced. Pets may be unpredictable, and cooperation is not guaranteed. If a pet is uncooperative and additional production time is expended, the CLIENT may be subject to additional fees, and/or creative asset(s) delivery will be delayed. ZivZo, LLC is not liable for loss or any consequence of loss of products or information during shipment.
5. Force Majeure:
ZivZo, LLC cinematographers will perform their tasks to the best of their ability, but ZivZo, LLC accepts no responsibility for force majeure, an act of God, or other unforeseen circumstance including but not limited to equipment failure, power outages, inability to attend, and perform services due to illness, and/or any other situation beyond ZivZo, LLC's control. In the event that unforeseen circumstances occur, ZivZo, LLC Cinematographers will use best efforts to provide similar services.
6. Refund Policy:
ZivZo, LLC operates as a business, and we expect CLIENTS to understand and respect our policies. Our goal as a creative asset(s) production company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made upfront and on time in respect to the services offered to CLIENT. THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING ZIVZO, LLC FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
a. Creative asset(s) Production, Editing & Photography; Creative asset(s) production, photography, and editing require extensive resources, consume our time, and incur internal expenses. Therefore, once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed, or postponed by the CLIENT, then all monies paid will be retained by ZivZo, LLC and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions. CLIENT has up to 90 days to fulfill their order by sending their product to ZivZo, LLC. After the 90 days is up, the original price of their purchase may be credited to their account for purchase of another package and may be subject to pay the difference due to price increase. b. Chargebacks: Credit card info is stored within our payment processing system so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent. If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company). In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work. PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU. Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records. The CLIENT’s payments covers/pays for labor and presentation media in the production of the agreed creative asset(s), picture, and/or editing services. Every effort is taken by ZivZo, LLC to provide the CLIENT with the agreed product, and dissatisfaction of its contents, although regrettable, will be deemed subjective and is therefore not open for interpretation by the CLIENT as grounds for refunds or compensation, for which the creative asset(s)videographer is not liable. Rush Delivery fee is non-refundable. RAW footage purchased is non-refundable and non-returnable. In 21 days from the date of completion and delivery of the creative asset(s), the original edited footage will be deleted. Replacement of the creative asset(s) due to loss by CLIENT will be considered as a new purchase and full price must be received.
Once the full fee has been paid, CLIENT will have copyright ownership of the completed creative asset(s). ZivZo, LLC may use any parts of it for valid business promotion (e.g. demo tape, demo creative asset(s) for Studio website, captured stills for web or additional marketing, etc). Full rights to the Raw Materials may be purchased for an additional fee of $3000 if Raw Materials are not included in the purchased package. Raw Materials must be purchased within 60 days of creative asset(s) delivery or ZivZo, LLC will retain full rights to the Raw Materials as described in the “Publicity Rights” section above.
8. Delivery Date:
A review copy of the creative asset(s) will be ready within 21 business days (minimum) from the shoot date, provided the CLIENT has supplied ZivZo, LLC with all necessary materials within a reasonable amount of time from ZivZo, LLC's request. These include, but are not limited to photos, interview schedules, etc. CLIENT understands that any delay on CLIENT’s part to deliver needed materials for the creative asset(s) or to schedule time to record interview sessions, may affect the final delivery date. After purchase, CLIENT has 60 days to ship us your product and fill out a questionnaire. It is not ZivZo, LLC’s responsibility to remind CLIENT to complete questionnaires or ship products. Questionnaire must be FULLY completed; if exited halfway through, your creative asset(s) will not be fulfilled. It is CLIENT responsibility to e-mail Ben@ZivZo.com to inquire about project details if the questionnaire is completed and the product is shipped. CLIENTs must ship the product with their name on it that matches the questionnaire filled out. After 60 days and the CLIENT has not shipped the product, the amount paid for the package will be credited to the CLIENT's account. If prices have increased since purchase, the CLIENT will be responsible for paying the remaining difference for the creative asset(s) package. Any specific CLIENT requests may delay the delivery of creative asset(s). These include but are not limited to specific actor demographics, specific actor requests, script approval before production, specific scene requests, off-location sets, etc.
ZivZo shall provide Client with previews of the production work with a “Watermark” overlay which shall be removed upon receipt of full payment. Following the production of the media, ZivZo shall deliver Client a rough cut of the media produced on the production date(s) by email and Client will have Two (2) opportunities to make revisions/edits as per normal and customary industry-standard revisions/edits associated with the type of media being produced under this Agreement. a. ZivZo shall edit and deliver Client a “rough-cut” of the media produced by email that will contain an electronic link(s) to enable Client to view the rough-cut media within Fourteen (14) days from the date the media was produced. b. Client shall provide ZivZo a detailed written list of reasonable “revisions/edits” Client desires within Seven (7) days from the date ZivZo delivers the rough-cut media to Client. c. ZivZo receives Clients first round of revisions/edits, ZivZo shall make all reasonable and possible revisions/edits and email Client a new and edited version of the media, the “first-round”. d. Upon the receipt of ZivZo first-round of revision/edits, Client shall have Seven (7) days to (i) accept the first-round of revised/edited media as fully completed and the final product with no other revisions/edits required or (ii) request a second-round revision/ edits in writing to ZivZo. e. Should Client elect to have ZivZo make additional revisions/edits, (the second-round) Clients shall deliver a written detailed list of request/edits to ZivZo, within Seven (7) days from the date ZivZo delivered the completed first-round of revisions/edits to Client. Once received, ZivZo shall use reasonable efforts to complete revisions/edits and promptly send Client the completed second and final round of revisions. f. Should Client fail to respond to ZivZo’s request for revisions/edits in either of the Two (2) allotted the Seven (7) day time periods, as provided herein, said lack of response shall constitute a full waiver of Client’s further revisions/edits to the media, and ZivZo shall have no further obligation to provide any additional revisions/edits to Client’s media. In this event, the media production revisions/edits will be considered fully completed and any outstanding payment due ZivZo shall become due and payable as provided in Section 2. g. In the event, Client has complied with the terms contained in Section 8 and Client desire additional revisions/edits beyond the 2 allotted revisions/edits, Client may request a maximum of Two (2) additional revisions/edits, and Client agrees to compensate ZivZo for the additional revisions/edits at a rate of $200.00 per hour. Payment of the additional revisions/edits shall be made in accordance with Section 2. ZivZo shall have the right to refuse revisions/edits beyond a total of Four (4) revisions. * PRICES CAN CHANGE AT ANY TIME
10. This Agreement may not be modified except by us as provided in this Agreement:
This Agreement shall be binding on and shall inure to the benefit of you and us. You agree that India law will apply to all disputes arising in connection with this Agreement, this Website, and/or any product or service we provide to you. You hereby consent to the exclusive jurisdiction of the Court of Orange County, India or the Municipal Court of, Orange as we may elect, for the adjudication of all disputes arising in connection with this Agreement, this Website, and/or any product or service we provide to you.
11. Special Provisions for Ownership:
ZivZo, LLC reserves the right to retain ownership of any recorded material of an anomalous nature once discovered in post-production. The copyright of such recordings will belong to ZivZo, LLC. ZivZo, LLC has the right to use edited or unedited creative asset(s) files produced pursuant to these Terms and Conditions for promotional or commercial purposes, unless an alternative arrangement is made between ZivZo, LLC and the CLIENT. The copyright of such segments will belong exclusively to ZivZo, LLC.
Raw Footage, video files, audio files, and edited creative asset(s) files will be retained for up to sixty (60) days only and will then be repurposed, disposed of, deleted, or erased. If at the end of 60 days Services have not been paid for, ZivZo, LLC reserves the right to dispose or reuse all Raw Footage, video files, audio files, edited creative asset(s) files, recorded materials, and finished works. Product inventory is stored up to thirty (30) days only after the order has been completed. After 30 days ZivZo, LLC reserves the right to donate/dispose of all product inventory unless requested by the CLIENT to ship back the product, for which they will be responsible for the $25 service fee + all shipping fees. We do not fulfill international shipments of the United States. CLIENT will be responsible for Postage fees in addition to the $25 service fee. ZivZo, LLC is not responsible for any customs fees associated with shipping to ZivZo, LLC or shipping to CLIENT.
CLIENT warrants that it has the full legal rights to any and all photography, film, or video images supplied by the CLIENT to ZivZo, LLC for use in the final produced creative asset(s). CLIENT agrees to indemnify, defend and hold ZivZo, LLC and its officers, directors, agents, employees, representatives, associates, and affiliates and each of them, harmless from and against any and all losses, costs damage, liability, and expense, including reasonable attorney' fees, arising out of any claim whatsoever, including claims of infringement or violation of intellectual property rights, directly or indirectly, from the use of images, information or any other items supplied to ZivZo, LLC by CLIENT. To the maximum extent allowed by law, you hereby agree to indemnify and defend, and hereby waive, release, and holds harmless ZivZo, LLC, as well as its representatives, heirs, assigns, or agents (collectively “Released Parties”) from any and all suits, claims, proceedings, demands or incidents alleging injury or loss to person or property (“CLAIMS”), which in any way arise out of or in connection with this Agreement or the services provided by ZivZo, LLC. YOU HEREBY ACKNOWLEDGE THAT THIS DUTY TO INDEMNIFY AND DEFEND INCLUDES CLAIMS ARISING FROM OR CAUSED BY RELEASED PARTIES’ NEGLIGENCE. The foregoing shall not apply to Claims caused solely by Released Parties’ gross negligence, willful misconduct, or fraud.
14. Limitation of Liability:
ZivZo, LLC's maximum liability for any claim arising from or related to this Agreement or services provided by ZivZo, LLC shall be limited to a monetary amount no greater than the total of monies paid by the CLIENT. Further ZivZo, LLC shall not be liable or responsible for, and you hereby expressly waive, release, and relinquish all claims or demands arising under this Agreement for consequential, special, or indirect damages including, but not limited to, loss of profits, loss of business, and/or loss of use, regardless of legal theory used to assert such claim. Except for the express warranties outlined in this Agreement, ZivZo, LLC does not make any other express or implied warranties or representations of any kind, including any implied warranty of merchantability or fitness for a particular purpose. All such other warranties and representations are hereby disclaimed.
15. Creative Control:
ZivZo, LLC will work with the CLIENT to get feedback and input, but Studio retains creative control over the final creative asset(s).
Based on the CLIENT’s chosen packages and creative requirements, the compensation to ZivZo, LLC for the creative asset(s) will be based on the prices displayed on our website or through custom quotes. Full payment is due at the time of purchase.
Client acknowledges that the subject matter along with the special pricing of this is unique and that the terms and conditions of this Agreement shall remain confidential and not disclosed to anyone unless ordered by a court of law.
In the event that any legal action is brought by a party arising under this Agreement, ZivZo will be entitled to collect all costs (win, lose or settle the dispute) in connection and expenses, including reasonable attorneys’ fees and expert witness fees, collection fees incurred in enforcing or attempting to enforce any of the terms, covenants or conditions of this Agreement, including costs incurred prior to commencement of legal action and all costs and expenses, including reasonable attorneys’ fees, incurred in any appeal from any action brought to enforce any of said terms, covenants or conditions. This provision will be incorporated, but not merged, into any judgment for purposes of collecting post-judgment legal fees and costs.
19. Governing Law: Jurisdiction; Venue; Waiver Of Jury Trial.
This Agreement will be governed by the laws of the State of Maryland, including its statutes of limitations, but without regard to its rules governing conflict of laws. All claims, disputes, and other matters between the parties will be brought in the state or federal courts sitting in and for Montgomery County, Maryland, which courts will have exclusive jurisdiction, and will be the exclusive venue, for all such claims, disputes, and other matters between the parties. Client and ZivZo both waive the right to trial by jury.
Severability and Reformation: In the event, any of the provisions contained herein are found to be null, void, and/or unenforceable, then such provision shall be reformed to the maximum extent allowed under applicable law to further the intent of the offending provision or removed with all else in this Agreement remaining effective. No 3rd Party Beneficiaries: Both parties do hereby expressly acknowledge and confirm that no third party shall be deemed a beneficiary of this CONTRACT.